Who is it for?
You are a business leader or you lead a customer service team. Most of all, you are done with “just ChatGPT’ing”.
You do not need to be technical, but you do need a good view of the processes within your department.
AI Friday Customer Service
Customers expect more. Your team can’t go faster. With AI, they can.
Because the best service isn’t answering faster, it’s solving faster.
Practical details
| Date | Friday 14 August 2026 |
|---|---|
| Time | 9:00-10:30 |
| Location | Orteliuskaai 2, 2000 Antwerp |
| Price | Free |
| Slots | Limited to 20 participants |
AI Friday - Customer Service
Customers expect more. With AI, your team can do more.
Program
- Insight into which processes in your department you can already improve or even automate today
- 4 concrete cases: self-service, agent assist, field service, knowledge base
- An open Q&A with experts who honestly share what works, what doesn’t work, and where the limits are today.
Cases
Curious which of these 4 delivers the fastest payback for your customer service team?
From question to answer
25–40% of customer service enquiries are predictable. AI handles them independently, 24/7: from order status updates and returns to frequently asked questions. An AI agent can even take action, such as processing a return, updating an address or initiating a refund. Across chat, WhatsApp, email and phone.
Only when human expertise is needed does AI hand the case over, already labelled and routed to the right person.
AI takes care of the predictable. Your people take care of what matters.
Less admin, more conversation
During every customer interaction, AI suggests the right knowledge articles and responses in real time. Afterwards, it automatically writes the summary, detects customer sentiment, and updates your CRM.
New team members get up to speed faster and quickly grow to the level of their colleagues.
AI does the paperwork. You have the conversation.
Smart scheduling for field technicians
The right engineer, at the right time, with the right information and parts. AI optimises schedules, provides customer history, warranty status and similar cases on the go, and recommends the parts most likely to be needed. In most cases, one visit is enough.
After the job, AI automatically creates the service report and invoice.
AI plans the visit. Your people solve the problem on site.
A knowledge base that keeps itself up to date
Every resolved case makes your organisation smarter. AI automatically creates new knowledge articles and updates existing ones based on completed cases.
Your knowledge base stays up to date, while both your AI assistants and your people keep getting smarter.
AI keeps your knowledge up to date. Your people don’t have to think about it.